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Table of Contents

How to Exchange:
   How do I buy OM¢?
   How do I buy or sell Linden dollars?
   What is the difference between market orders and limit orders?
   Why is my limit order only partially filled?

Transferring Money:
   What is the "manual step" required to process some withdrawals, and how long does it take?
   Why do I get an error when depositing money through PayPal?
   How can I deposit money with PayPal Mass Payments?
   Will the bank charge me fees for my withdrawal to a bank account?

General Questions:
   I forgot my username or password. How do I get it back?
   I cannot validate my avatar!
   How do I become a partner and earn commission?
   How do I get a terminal on my land?
   How can I run my own Currency Shop "powered by VirWoX" and earn commission?


How to Exchange:

How do I buy OM¢?

In order to buy OM¢ for real-world money (EUR, USD), please follow these steps:

  1. Deposit the real-world money from a credit card, PayPal, paysafecard, Skrill, or SOFORTbanking on the Deposit page.
  2. Place an order to SELL the real-world currency for your OM¢ at the corresponding "Exchange" page (e.g. Exchange USD/OMC for USD, Exchange EUR/OMC for EUR). See also "How to Exchange" for more information on how the exchange works.

How do I buy or sell Linden dollars?

Linden Dollars can only be bought or sold on Second Life's LindeX exchange.

What is the difference between market orders and limit orders?

Market orders are easier to use for beginners, as they are immediately filled and automatically give you the best exchange rate that is available at the moment. In contrast, limit orders give you full control over the exchange rate, but it can take some time until they are fully matched.

Why is my limit order only partially filled?

With limit orders, you will never get an exchange rate that is worse than what you specified. Because of this, it may sometimes take some time until an order is fully matched with counter-offers. In this case, you will get a message indicating that your offer has been partially filled.

You may either wait until the order is fully matched, or cancel the remainder of the order (by clicking on the X symbol on the Order Status page), and place a new order at a different price.

For an indication of how many counter offers exist at a given exchange rate, you can look at the "Current Market Depth" displayed on the Exchange page when placing an order.


Transferring Money:

What is the "manual step" required to process some withdrawals, and how long does it take?

Withdrawals to bank accounts are usually processed on the morning of the next business day. While most withdrawals to PayPal, Skrill, and Bitcoin accounts are processed instantly, we manually check some of them for security reasons (for example of new accounts). They will be processed within 48 hours. In any case, you will receive an email confirmation when the withdrawal has been processed. Note: For security reasons, the first withdrawal of bitcoins will always be delayed by 48 hours.

Why do I get an error when depositing money through PayPal?

The error message "A technical problem has occurred and your payment could not be processed." is the result of a very general error code we receive from PayPal. The reason may be that something is wrong with the card you used for payment.

How can I deposit money with PayPal Mass Payments?

Using Mass Payments you can reduce PayPal fees, in particular for large transfers: You pay at most 1 USD to PayPal, instead of the usual 3.4%. However, Mass Payments can be made only from Business and Premier PayPal accounts, not from Personal accounts. Also, you can only pay from an existing balance on your PayPal account (not from credit or debit card), and the procedure is somewhat more complicated than the standard payment through our website:

To send a Mass Payment, log into your PayPal account, then click the "Mass Pay" link at the bottom of any page, and then click "Make a Mass Payment!" link at the left. Create a text file on your computer with the contents:

paypal@virwox.com 100.00 USD

The spaces between the items are tabs. Of course, you can specify other amounts and currencies (EUR, CHF, GBP). Save the file, then choose it for the file attachment on the Mass Payment page. Select "Email Address" as the Recipient Type, enter your VirWoX username in the "Email Subject" field, and your SL avatar name in the "Message to recipient" field. This will enable us to credit the payment to your VirWoX account.

Will the bank charge me fees for my withdrawal to a bank account?

Within the EU, we can send payments in Euro without banking fees.

For other currencies, and to non-EU countries, our bank charges us fees that we have to deduct from your withdrawal. These fees are 15 Euro for transfers up to 5.000 Euro, above that the fee is 30 Euro up to 10.000 Euro transfer amount. Transfers in USD cost 25 EUR (about 30 USD). It therefore only makes sense to transfer large amounts by bank. For small amounts, it may be cheaper to transfer to PayPal or Skrill, followed then a local bank transfer from there.


General Questions:

I forgot my username or password. How do I get it back?

If you know your username and the email address we have on file for your account, you can use the Reset Password page. A hint for your username: It is between 6 and 16 characters long, and can contain only letters, numbers, and the '_' character.

I cannot validate my avatar!

This is most likely the result of a spelling error when you entered the name of your avatar. You can correct this on the Change Settings page.

How do I become a partner and earn commission?

You need to sign up as a partner on this page, before you can earn commission. Once you have signed up, you will find a button labeled "Request Ad Objects" at the bottom of that page. Clicking it will deliver the Ad Objects to your avatar.

How do I get a terminal on my land?

You cannot put up the terminal by yourself, because it has to pay Linden dollars on our behalf. Therefore, terminals have to be placed by our avatar "euroSLEX Euler" ("VirWoX Inventor" in Avination). Please send him a landmark with the exact coordinates, and a group invitation if necessary to build there. Please also make sure that you have already signed up as a partner before.

How can I run my own Currency Shop "powered by VirWoX" and earn commission?

In addition to the VirWoX Partner Network, which pays you for referring new users to the VirWoX exchange, the new Currency Shop program pays you whenever a user buys Linden Dollars in your virtual currency shop, even if they do not register as a VirWoX user. Please find the details here.


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VirWoX is a registered trademark of Virtual World Services GmbH.
Second Life, the inSL logo, and the Linden dollar are trademarks of Linden Research, Inc.
Virtual World Services GmbH and VirWoX are not affiliated with or sponsored by Linden Research.