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General Information:
  About VirWoX
  Terminal Locations
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Table of Contents

Getting Started
How to Exchange
   Speed vs. Rate
   How does it work?
Levels and Limits
Security and Privacy
   Protection of Passwords
   Privacy
Terminals
   Validation
   How do you find a terminal?
   How can you tell it is a real VirWoX Terminal?
Fees
   Exchange Commissions and Discounts
   Deposits
   Withdrawals
   Send virtual currency to other user
   Inactivity Fee


Getting Started

It requires just 3 simple steps to get started with VirWoX:

  1. Register using the Registration page.
  2. Login within 24 hours, using the temporary password sent to you by email.
  3. Change your password using the Change Settings page. Please choose a strong password.

You then have an active VirWoX account. Typically you will then want to deposit money in one currency, place exchange orders, and withdraw money in some other currency.


How to Exchange

Before you can place any orders, you will have to open an account, and fund it with the currency you want to exchange.

Speed vs. Rate

There are two main ways of using VirWoX:

  • You want your order executed immediately: In this case, you would simply accept the current best available rate, and place a "market order".
  • You are willing to wait for an even better rate: In this case, you place a "limit order" and specify your desired rate. Of course, your order will only get executed if and when somebody is willing to accept your offer.

How does it work?

Say, you have 100 Euros in your VirWoX account and want to get Linden dollars for it. You check the current market and see that the rate is near 400 (Linden dollars per Euro). So you decide you want to sell your Euros for not less than 400 Linden dollars per Euro. Commissions aside, this would give you 40,000 Linden dollars if executed.

You go to the Exchange EUR/SLL page (EUR is the currency symbol for Euros, SLL for "Second Life Lindens") and enter an order to sell 100 EUR at a rate of 400 SLL per EUR. Of course, you can also do the opposite and buy Euros (=selling Linden dollars) by entering a "buy" order.

Once you have entered you order, it will be processed by our fully automatic order matching system. If and when there is an opposite order for the same rate, your order may get matched with it. Note that your order may be matched with more than one other order, i.e. there can also be partial executions. Until the order is fully executed, you have the option of cancelling (the remaining part of) it.

After you have exchanged your money to some other currency, you can request a withdrawal of that currency using the 'Withdraw' page. In case of a withdrawal of SLL to your SL acccount, this will be completed in a few seconds. Withdrawals to PayPal, Skrill, or bank account sometimes require a manual intervention and therefore may take a bit longer in this case.


Levels and Limits

Depending on your "account level", certain limits to deposits using PayPal and Skrill exist. The account level is determined by the number of days since your first successful deposit using PayPal or Skrill, according to the following table:

Limits in EUR Level 0Level 1Level 2Level 3Level 4
immediatelyafter 10 daysafter 30 daysafter 60 dayson request
PayPal/
Skrill
Deposits
per 24 hours901202004001,000
per 30 days2709002,0005,00015,000

The amounts in the table are in EUR. For limits in other currencies multiply these numbers by 1.3 (for USD), 1.2 (for CHF), and 0.9 (for GBP). The Account Overview page shows your current account level and limits. The current 24-hour and 30-day limits are computed on a rolling basis based on your previous transactions, and are shown on the Transaction History.

Currently, no limits exist for withdrawals.


Security and Privacy

At VirWoX, we take security and privacy seriously. The service is designed, developed, and operated by Virtual World Services GmbH, a real-world company founded in Austria specifically for the purpose of conducting business in virtual worlds and running services like VirWoX. You can find contact details here.

While it is part of our security policy not to reveal too many details about it, we would like to share some important aspects with you. Please also consult the section on Terminals for additional security information related to our terminals.

Protection of Passwords

The single most important thing you need to remember is to choose a strong password and keep it secure. Good passwords are:

  • At least 8 characters long
  • A combination of characters (uppercase and lowercase) and numbers that is hard to guess.
  • Different from other passwords. In particular, you should not use your SL password for VirWoX also. This ensures that even if someone is able to steal you SL account, they cannot access your VirWoX money.
  • Not written down. Should you forget your password, you can have it reset and a new password sent to your email address. It is therefore important that you use your real email address and keep it current. Note that we also do not store your password in clear text, so we cannot tell you what it is either.

Privacy

We need some personal information (such as your Name) in order to transfer real-world money to bank accounts. Also, we receive similar personal information when you transfer money using PayPal or Skrill (no bank account or credit card numbers). We will take all reasonable efforts to keep this personal information safe, and will not sell or give such information to third parties, except if requested by public authorities. This does not apply to anonymous data for statistical purposes. We do not store any credit card information.


Terminals

We operate a network of terminals in the Second Life virtual world. The Terminal Locations page contains an up-to-date list of them. You need them for validation of your account.

Validation

When you validate your account, you create a permanent link between your SL avatar and your VirWoX account. This is necessary for an effective and secure transfer of Linden dollars between your Second Life account and your VirWoX account. The process is fairly simple: After you have entered your SL first and last name on the VirWoX registration form, and after you have logged in to VirWoX for the first time using the temporary password sent to you by email, log in to the Second Life world, go to a VirWoX Terminal and simply touch it. If the terminal is a genuine VirWoX terminal, it will pop up a dialog telling you the VirWoX username you have chosen in VirWoX for this avatar. Once you confirm this is indeed your username, the link is made, and you are all set.

Important: If the terminal is not able to tell the correct username, it is probably not a real VirWoX terminal and you should not proceed!

How do you find a terminal?

On the Terminal Locations page, we maintain a list of currently available VirWoX terminals.

How can you tell it is a real VirWoX Terminal?

Have you ever wondered, why in the real world you have to prove your identity to an ATM (using your PIN), but the ATM never proves to you that it's a real ATM? In the Second Life world, this problem is even bigger because it is easy to build something that looks like a VirWoX terminal. Consequently, our terminals prove to you that they are real VirWoX terminals by greeting you with your VirWoX username plus your personal, secret TIN (Terminal Identification Number), that you can choose freely (and change it as often as you like) on the Settings page. Therefore, before you select "Pay" to pay something that looks like a VirWoX terminal, always touch it and check your username and TIN!


Fees

Exchange Commissions and Discounts

Market Order:

A small commission will be charged for the service of matching and executing your order against others. The commmission for market orders consists of a fixed fee plus a variable percentage, according to the following table:

CurrencyFixedVariable
EUR/SLL50 SLL2.90%
USD/SLL50 SLL3.90%
GBP/SLL50 SLL3.90%
CHF/SLL50 SLL3.90%
EUR/ACD50 ACD3.90%
USD/ACD50 ACD3.90%
SLL/ACD25 ACD3.90%
SLL/OMC25 OMC1.90%
EUR/OMC50 OMC2.90%
USD/OMC50 OMC1.90%
BTC/SLL50 SLL3.90%
EUR/MVC50 MVC2.90%

No discounts are applied for market orders, but the commission paid counts towards discounts for limit orders (see below).

Limit Order:

The commission will only be charged if your order is actually executed. If executed partially, commission will only by paid on the part that has been executed. The base commission rate for all currently exchanged currencies is 3.9%. However, the more you exchange, the less you pay: The effective commission rate is determined by the base commission rate and your current discount on commission. The discount in turn is based on your trading activity (more precisely, the amount of SLL commission already paid) in the previous 30 days, according to the following table:

Commission paid
(last 30 days)
DiscountEffective
Commission
0 SLL0%3.90%
1,000 SLL10%3.51%
2,000 SLL20%3.12%
5,000 SLL30%2.73%
10,000 SLL40%2.34%
20,000 SLL50%1.95%
50,000 SLL60%1.56%
100,000 SLL70%1.17%
200,000 SLL80%0.78%

Please note that the discount rate applied to a specific order is the one that was in effect at the time when you have entered the order. If your discount rate changes after that time to your favour, you may of course cancel the order and re-enter it to take advantage of the higher discount level. Your current commission paid in the last 30 days and discount levels are displayed on the Account Overview page.

Deposits

  • PayPal: Unfortunately, PayPal charges us fees for its services, which are deducted from your deposit. Also, the fee varies with currency, location of customer, payment method used, transaction size, and the size of our previous transactions with PayPal; so the exact fee is only known to us after the transaction has taken place. As an example, the current fee for deposits in Euro for customers with their PayPal account kept in Euro is 0.35 Euro plus 3.4% of the transaction.
  • Credit/Debit Cards, Skrill (Moneybookers): Similar to PayPal, Skrill charges us fees for its services, which are deducted from your deposit. The current fee for deposits in Euro for customers with their Skrill account kept in Euro is 0.39 Euro plus 3.5% of the transaction.
  • paysafecard: The fee for paysafecard deposits is 20%.
  • SOFORTbanking: For this service, SOFORT AG charges us a fee of 2.5% of the transaction value, with a minimum of 0.25 Euro (if the transaction value is below 10 Euros), which will be deducted from your deposit.
  • Other Deposits: Other deposits (i.e. deposits of MVC from My Virtual Community) are free.

Withdrawals

A handling fee of 0.0005 BTC per bitcoin withdrawal will be charged.

A handling fee of 1 EUR (1 USD, 1 CHF, 1 GBP) + 2% PayPal Fee per PayPal withdrawal will be charged.

A handling fee of 1 EUR (1 USD, 1 CHF, 1 GBP) per withdrawal will be charged for all other types of withdrawals (Skrill, Bank Transfers).

Send virtual currency to other user

Sending virtual currency (SLL, ACD, or OMC) is free of charge.

Inactivity Fee

There is no fee just for maintaning your VirWoX account. However, if you have not used your VirWoX account for more than 12 months, we will charge an inactivity fee of 2 EUR (or the equivalent in other currency) per month, but only if there is a positive balance on the account.


inSL logo Copyright © 2007-2017 Virtual World Services GmbH. All rights reserved.
VirWoX is a registered trademark of Virtual World Services GmbH.
Second Life, the inSL logo, and the Linden dollar are trademarks of Linden Research, Inc.
Virtual World Services GmbH and VirWoX are not affiliated with or sponsored by Linden Research.